Privacy Policy

1. Introduction

Welcome to ANXZONE. We respect your privacy and are committed to protecting your personal data. ANXZONE operates SocialOps, a social media management platform that helps businesses connect and manage their social media accounts from one dashboard.

This privacy policy explains how we collect, use, store and protect personal data when you visit our website, create a SocialOps account, or connect third-party social media and advertising accounts that you authorize, including Facebook Pages, Instagram Business accounts and related advertising accounts.

2. Data We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: includes first name, last name, username or similar identifier.
• Contact Data: includes email address and telephone numbers.
• Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location.
• Usage Data: includes information about how you use our website, products and services.

Connected Account Data

When you authorize SocialOps to access a connected social or advertising account, we may receive data from that third-party platform. This may include:

• Account identifiers, names and profile information
• Posts, media, captions and scheduled content you create or manage through SocialOps
• Engagement metrics such as likes, comments, shares, reach and impressions
• Advertising account data, campaign information and performance metrics
• Access tokens required to maintain your authorized connection

Facebook and Instagram Data

If you connect Facebook or Instagram accounts to SocialOps, we may receive platform data from Meta, including:

• Facebook Page and Instagram Business account identifiers, names and profile information
• Content you schedule or publish through SocialOps to connected Pages or accounts
• Insights and engagement data such as reach, impressions, likes and comments
• Advertising account identifiers, campaign details, spend and performance metrics
• OAuth tokens needed to maintain your authorized connection until you disconnect or revoke access

3. How We Use Your Data

We use personal data and connected account data only to provide SocialOps services to the client who authorized access. Specifically, we use data to:

• Connect and manage Facebook Pages, Instagram Business accounts and advertising accounts you authorize
• Schedule, publish and manage social media content on your behalf
• Display engagement metrics, account performance and advertising results in your dashboard
• Provide customer support, account notifications and service improvements
• Maintain security, prevent fraud and comply with legal obligations

We do not sell your personal data or platform data. We do not use your data for purposes unrelated to delivering SocialOps services to you.

4. Data Sharing and Retention

We may share data with trusted service providers who help us operate SocialOps (such as hosting and infrastructure providers). These providers are contractually required to protect your data and use it only to deliver services to us.

We retain personal data for as long as your account is active or as needed to provide services. When you disconnect an account, revoke access, or request deletion, we delete or anonymize associated data within 30 days unless a longer retention period is required by law.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

6. Disconnecting Accounts and Data Deletion

You can disconnect linked accounts at any time from your SocialOps account settings. For Facebook or Instagram connections, you can also revoke SocialOps from your Facebook account settings under Business Integrations or Apps and Websites.

To request deletion of your SocialOps account and associated data, follow the instructions on our Data Deletion Instructions page or email info@anxzone.com with the subject line "Data Deletion Request". We will process verified requests within 30 days.